Bella Rosa Online Catalog - Terms & Conditions

Terms & Conditions

We work hard to ensure that our samples and sale items are kept in the best condition possible and that all garments for sale on this site are accurately described so you can make informed purchases. We’re proud of our track record of highly-satisfied customers of our on-line boutique and want you to be just as thrilled with your selections!

Most of our wedding dresses and special occasion dresses are one-of-a-kind salon samples, and most are a size 10 with designer measurements provided for your reference. Most gowns will require some degree of alteration by a knowledgeable seamstress, but when all is said and done you’ll have gotten a gorgeous dress of the highest quality, created by one of our many world-class design partners, all for a fraction of the retail price!

And because buying anything online—particularly something as special as a bridal gown—can feel uncertain, we offer a detailed grading and description of our products and look forward to answering all your additional questions personally. Paired with a satisfaction guarantee for anything you buy online form us, we take the suspense out of the process and let you order with complete confidence.

The Bella Rosa Grading System

Our online inventory is inspected and documented at three stages:
1) when it’s pulled from our bridal salon inventory;
2) in our studio during photography; and
3) before it is boxed for shipment to you. At each stage, we note any salon wear and disclose it in detail in the listing.

We sort the inventory into four grades according to industry standards:

• New – no wear of any kind; right out of the designer’s box and onto our mannequin for photography.
• Excellent – our typical floor sample; these generally show the salon wear so minor that it often escapes most customers’ notice, including a missing or dangling bead, a missing hook or eye and dust at the hem or under the train.
• Very good – a slightly more worn floor sample which may show more missing beads, a minor seam separation or soil at the hem and under the train. Light mending and professional cleaning will restore these samples to Excellent condition or better.
• Good – active floor sample with even more wear, resulting in the greatest discounts off full price. Small tears in tulle, snags in the silk, missing buttons, bead damage, broken zippers … even these can be restored close to perfection with more intensive professional mending and cleaning in exchange for the savings.

It’s a somewhat subjective process but our online customers remain consistently thrilled with their orders, which are all backed up by our stress-free returns guarantee! And please don’t hesitate to call or write for more detailed information on any of our samples if you want.

Payment

• All purchases must be paid by credit card via PayPal (PayPal account not required).
• All sales are subject to Virginia sales tax of 5%.

Shipping

• Most orders are shipped within 72 hours of payment. You’ll receive a confirmation e-mail with a tracking number as soon as your order leaves our store.
• Overnight/Next Day shipping (U.S. only) is available
• Orders being shipped to the 48 contiguous States will be shipped via UPS. Orders cannot be delivered to Post Office Boxes.
• Overnight/Next Day shipping (U.S. only) is available for an additional charge.

Our stress-free guarantee

We at Bella Rosa understand how important this purchase is to you and how nerve racking it can be to buy apparel online. We want you to enjoy the confidence that when a gown does not work – for whatever reason – you may return it as long as it meets our conditions:

1) Notify must us by phone at (804) 360-1271 or by e-mail at returns@bellarosabridal.com within two business days of delivery (Monday – Friday) to request authorization for your return. (If you receive our shipment on Friday, you must contact us by close of business on Tuesday, for example.) If you do not contact us within 48 hours, the garment no longer qualifies for return, the sale is considered final, and you cannot be refunded.
2) We will supply you with a Return Authorization (RA) number by the end of the next business day which must appear on the exterior of the box.
3) Your return must be received by our receiving department within four business days of the return authorization (or six business days for international orders). In the example above, if you received your RA Tuesday, we must receive your domestic return by the close of business on Monday (or your international return by COB on Wednesday).
4) Your return must be received with tags on, in the original shipped condition.
5) Return shipping and insurance is buyer’s responsibility.
6) Once your return has been inspected, your credit card will be credited with the refunded purchase price, less a restocking fee of 15%, to a maximum of $65. The credit should appear within 48 hours of receiving your return.
7) We do not accept returns of special order bridal shoes.
8) We do not accept returns with soil, wear, damage or alterations.
9) We do not accept returns of items outside our inventory for longer than six business days.
10) We do not refund shipping.
11) We do not accept returns without an RA number as part of the return address. Please address your returns as follows:

Bella Rosa RA# [add your RA here]
11114 W. Broad Street
Glen Allen, VA 23060

We want you to have the confidence that you can return your online purchase for any reason. At the same time, we appreciate your understanding that we must protect the integrity of our wedding dresses and other merchandise for other buyers. When you receive your order you should immediately make all inspections in order to have time to make a decision whether or not to keep the merchandise or return it for refund.

Finally, we’d love to see you in your gown! Please e-mail us a photo to mail@bellarosabridal.com when you get a chance – thanks, and congratulations!